Privacy Policy

1. Information We Collect

When you use our website or submit a request through the PIX3LS Website Quote Builder, we may collect:

• Personal information: Your name, email address, and phone number.
• Business information: Your business name and information relevant to your website project.
• Project information: Website category, selected package, pages or sections, requested features, design preferences, timeline, and project notes.
• Technical information: Information processed through server logs, browser storage, session mechanisms, and analytics technologies, where applicable.

Please avoid submitting passwords, payment card details, or unnecessary sensitive personal information through the Quote Builder.

2. How We Use Your Information

We may use your information to:

• Calculate website estimates based on your selections.
• Prepare and process proposal requests.
• Understand your website requirements and business objectives.
• Respond to inquiries and clarify project details.
• Send proposal-related and project-related communications.
• Maintain proposal records and processing status.
• Prevent spam, duplicate submissions, and unauthorized activity.
• Maintain, troubleshoot, and improve our website.
• Understand website usage through analytics.
• Comply with applicable legal obligations.

Contact information collected through the Quote Builder is intended for proposal and project-related communication. Submitting a proposal request does not automatically enroll you in unrelated promotional email campaigns.

3. Legal Basis for Processing

We process personal information when an appropriate legal basis applies. Depending on the circumstances, this may include taking steps you request before entering into a contract, performing an agreement, complying with a legal obligation, pursuing a permitted legitimate interest, or obtaining consent where consent is the appropriate basis.

Where processing relies on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing that was lawful before withdrawal or processing supported by another applicable legal basis.

4. Storage and Security

Information submitted through the Quote Builder may be stored in our application database and processed by the systems used to operate our website and deliver proposal-related communications.

Our website application and database are hosted within the same hosting account or server environment. Our hosting provider may process information as necessary to provide its services.

We take reasonable and appropriate measures to protect personal information against unauthorized access, disclosure, alteration, loss, and destruction. No electronic transmission or storage system can be guaranteed to be completely secure.

5. Analytics and Tracking Technologies

PIX3LS Web Solutions uses Google Analytics 4 (GA4), a web analytics service provided by Google, to understand how visitors interact with our website and to help us improve its performance, usability, and content.

Google Analytics may collect information such as pages visited, interactions with website content, browser and device information, approximate geographic information, referral sources, and other usage data. Depending on the configuration of the service and your browser settings, Google Analytics may use cookies or similar technologies to collect this information.

We use this information for website analytics and improvement. PIX3LS does not intentionally use Google Analytics for advertising or personalized advertising purposes as part of its current website configuration.

Google processes analytics information according to its applicable terms and privacy policies. For more information, please review the Google Privacy Policy and Google Analytics information for website visitors .

You may be able to limit certain analytics data collection through your browser settings or other controls made available by Google. Disabling cookies or certain browser features may affect how some website features operate.

6. Sharing and Disclosure

We may allow authorized service providers, such as hosting, email delivery, analytics, and technical support providers, to process information as necessary to operate our website and provide our services.

We may also disclose information when required or permitted by law, or when reasonably necessary to address security incidents, investigate suspected fraud, enforce applicable agreements, or protect lawful rights.

We do not sell personal information. Information may be processed or accessed in other locations depending on the providers we use. Applicable cross-border processing will be handled in accordance with relevant legal requirements.

7. Email Communications

We may use your contact details to respond to inquiries, send requested proposal information, clarify requirements, and communicate about potential or ongoing projects.

If we introduce separate newsletters or promotional email campaigns, we will assess applicable requirements and provide appropriate choices or opt-out mechanisms where required.

8. Data Retention

Our current Google Analytics 4 (GA4) data retention settings are:

• Event-level data: 2 months.
• User-level data: 14 months.

These retention periods apply to the relevant event-level and user-level data covered by our Google Analytics property settings. They do not necessarily represent the retention periods for information submitted through our Quote Builder, contact forms, or project communications.

PIX3LS retains information submitted through its website only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, preparing quotations, managing projects, meeting applicable legal obligations, and resolving disputes. Retention periods for these records may vary depending on their purpose and applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law and relevant limitations, you may have the right to:

• Be informed about the processing of your personal information.
• Request access to personal information relating to you.
• Request correction of inaccurate or incomplete information.
• Object to certain types of processing.
• Request erasure or blocking where legally applicable.
• Request data portability where applicable.
• Withdraw consent when consent is the legal basis.
• Seek appropriate remedies under applicable law.

To exercise a privacy right, contact us using the details below. We may need to verify your identity and the legitimacy of your request before responding.

10. Personal Data Breaches

PIX3LS will assess and address personal data breaches in accordance with applicable legal obligations. Where notification to affected individuals or the National Privacy Commission is required, we will follow the applicable notification requirements and timeframes.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate services provided by other organizations. Those services may have their own privacy policies and practices.

We encourage you to review the applicable privacy information before providing personal information directly to a third party.

12. Children's Privacy

Our website and Quote Builder are intended for people seeking website development and related business services. They are not specifically designed to collect personal information from children.

If we become aware that personal information has been collected in circumstances where it should not have been, we will assess the situation and take appropriate action under applicable law.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data-handling practices, technology, or legal obligations. The revised version will be published on this page with an updated date.

Where required, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: